Terms and Conditions
Terms and Conditions
These are the terms and conditions of our agreement which apply to all purchases of products by you from MyLittleBrightBox.com and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
You can submit an order for products to MyLittleBrightBox.com by completing the details required on the order summary page and confirming your order. Our prices are inclusive of VAT where applicable. Goods supplied are not for resale. We are under no obligation to accept your order but would normally do so where the product is available, the order reflects current pricing and your credit card/ debit card payment is approved by your credit card/ debit card company. We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions.
We make every effort to dispatch all orders on the day the order is received. Where this is not possible, we will notify you and give you an expected delivery date. All deliveries will be made to you at the address specified by you in the order. All deliveries can be tracked and must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. You must inform us immediately of any discrepancies. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery.
Cancelling your subscription
You can cancel your subscription at any time if you pay quarterly. Subscription cancellation fee is €5.99. Please ensure to cancel your subscription 5 working days before your next payment is due to be taken to avoid further charges and dispatchment of the next sensory play box. Please note if you have subscribed to our ‘Baby’s first Year’ Subscription package or ‘Newborn Gift Package’ these cannot be cancelled as you have paid upfront for the subscription and availed of the discounts.
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, images and other specifications provided on the Website are the exclusive property of My Little Bright Box. Any copying, transmission or re-transmission of the same is not allowed.
By accessing, subscribing to My Little Bright Box, or using any, My Little Bright Box, operated site or mobile application (or any content, service), (collectively, the “Site”), you agree to abide and be bound by the terms described herein.
Terms of Sale
Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent or that of a guardian to use our we site. Please note: All minors are recommended to discuss these terms and conditions with their parents or guardians before completing the registration process. In return for you using our web site and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date.
By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.
By signing up to My Little Bright Box subscription you understand and agree that we do not accept any responsibility or offer refunds for ‘auto renewals’ if you have failed to cancel your subscription before your next renewal deadline. If you sign up to the quarterly payment subscription you understand and agree that you will be automatically billed every 3 months per the date specified in your first order until the last sensory play box is delivered unless you cancel your subscription at least 5 working days before the next payment date is due.
Your subscription is continuous until all sensory play boxes that you have signed up for have been delivered or until you cancel. If you cancel after the renewal deadline, you will be charged and will receive your next subscription box.
If you do not cancel, your subscription will automatically renew every 3 months, payment will be charge to the card held securely on file and your baby’s next stage sensory play box will be delivered.
You may cancel your quarterly subscription by logging into your account on My Little Bright Box website at any time. Until you receive confirmation of your cancellation by email, your request is pending, and approved cancellation is based on the renewal deadline date.
Your subscription is continuous until you cancel and, if you cancel after your renewal deadline, you will be charged for the next subscription box.
You can only cease receiving our sensory play box after the first box if you select a One Off sensory play box. A ‘Baby’s first Year’ or ‘Newborn Gift Package’ subscription is different, you have paid upfront, received the boxes at a discounted rate and so the entire subscription period will only cease when all relevant boxes have been delivered. This policy protects the company from abuse of our discount systems.
My Little Bright Box is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company does not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal deadline. Your subscription will renew on the same date of the month that you signed up…. EG You sign up for 6 months on the 5th of February your membership will automatically renew on August 5th.
If you wish to cancel your next subscription box you must cancel by the renewal deadline i.e. 5 days before next payment and dispatchment of your next sensory play box. If you do not cancel prior to the renewal deadline, you will be charged for the subscription box and you will receive the next stage box. All cancellation requests received after the renewal date of a calendar month will apply to the following subscription box.
Billing & Payments
For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. If products are not available for any reason after we have accepted your order, we will let you know and a refund will be provided if you are unable to wait for the goods.
If you sign up to our quarterly subscription box, you will automatically be charged every three months for your ongoing subscription, until the last sensory play box is dispatched.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorise us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your subscription.
Your security is paramount to us. We use a reputable third party to process all payments and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.
Our listed prices do not include shipping fees unless otherwise stated. All listed prices are inclusive of VAT. All orders placed on our website are subject to availability. Products will be shipped 1-3 days after the order date.
Loss of Goods
Our courier company is responsible for the delivery of all goods ordered. You will receive tracking information when your sensory play box has been dispatched.
Return / Refund Policy
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding return delivery cost). The product may also be returned for an exchange, but additional shipping charges will apply. If a Product is damaged or faulty please contact us and we will organise a replacement or refund.
Merchandise purchased with us excluding sale items may be returned within 7 days for a full refund (excluding shipping costs) providing merchandise is returned in the same condition as sold. If merchandise is not returned in the same condition as sold full refunds will not be issued. No refunds will be offered.
If you are unhappy with the products or services you have received from us please contact us firstname.lastname@example.org. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link
Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.
All products sold as part of My Little Bright Box and throughout the e-commerce store are covered by manufacturer's warranty and have been designed to comply with the statutory legal requirements and relevant safety standards of the EU.
Use of the Site
All content is intended for customers of My Little Bright Box. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from My Little Bright Box; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any My Little Bright Box product or service if you are not authorized to do so; (d) modifying any part of the site (e) disabling or interfering with security-related features of the site or any system resources, services or networks connected to or accessible through the site; (f) selling, licensing or leasing any content without specific written authorisation from My Little Bright Box; and (g) using the site other than for its intended purpose. (h) additionally, you agree not to use the site or contents in any manner that could damage the reputation of the company.
Registration Data and Account Security
By using the site or subscribing to My Little Bright Box you agree to: (a) provide accurate information about you on the site ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.
We reserve the right to re-share imagery which you have voluntary submitted to us via our social media channels.
We may provide or third parties may provide links to other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
My Little Bright Box will not be liable for any damages of any kind arising from contents contained within your Little Bright Box or the products sold through our e-commerce store (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any animal or person). Children must be monitored at all times when using toys and should always be supervised. Our toys are only intended for the age of the child for which the product is subscribed/purchased for. Our products are not suitable for children below the age of the child subscribed/purchased for. You accept responsibility to keep the contents away from all of the above.
My Little Bright Box will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.
Limitation of Liability
In no event shall My Little Bright Box, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, My Little Bright Box content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to My Little Bright Box records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to My Little Bright Box for that quarterly payment in question.
Irish law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the Irish courts.
My Little Bright Box reserves the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the site.
Changes to Site Terms